Dealing With Difficult People covers the following information:
- Introduction
- Big Bully
- Ambush Artist
- Volatile Volumizer
- Know It All
- Wishy Washy
- Yes Me to Death
- The Deep Freeze
- No – Not -Never Person
- Complaint Central
- What makes People Difficult?
- Successful Communication
- Power of Listening
- How To Handle The Difficult Types.
